To start the return process for your order, please enter your email address or phone number and the order number below.

Return Policy


How do I make a return?

To make a return submit your email address and order number in fields above. 

 

How many days do I have to make a return?

You have 14 days from the delivery date to submit your return request.

 

What items are returnable?

Most apparel, shoes, and accessories are returnable within 14 days of the delivery date. Items must be unwashed and unworn with tags attached and original packaging. All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original shoe box and then packaged durably. Please do not put tape or stickers on the shoe box. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable.

 

The following items are excluded and cannot be returned:

·       Free gifts or promotional items

·       Items marked FINAL SALE

·       Sunglasses

·       Bodysuits

·       Swimwear

·       Lingerie

·       Worn items

·       Items with scents, deodorant, and signs of wear.

·       Shipping fees

 

 

Can I get my money back?

For all returns we issue store credit only. Refunds are not available. 

Unfortunately, if the item is marked FINAL SALE cannot be returned. 

Are there any return fees?

Return shipping postage is the sole responsibility of the customer. 
If you receive the wrong item or a faulty product we will cover the return cost.


How soon will I receive my store credit?

Once we have received your return please allow up to 3-5 business days for your store credit to be issued.


Still have questions? Email us at support@RainieHoward.com with your full name, order number and we will get back to you shortly.

Return policy updated September 21, 2020. By making a purchase on www.RainieHoward.com you agree to this return policy.